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Privacy Policy
&
Liability Waiver

At Crossdeira Madeira (“Crossdeira”, “we”, “our”, “us”), we value your trust and are committed to protecting both your personal data and your safety during your stay. This Privacy Policy and Liability Waiver explains how we handle your information, and sets out important terms regarding participation in activities and use of the property.

By accessing our website, booking, or participating in retreats and activities at Crossdeira, you acknowledge and agree to the terms outlined below.

1. Information We Collect

We may collect the following information when you visit our website or book with us:

  • Identification data: name, address, nationality, date of birth, and contact information (phone, email).

  • Booking and payment data: dates of stay, group size, room allocation, and payment details.

  • Special requests or preferences: including accessibility needs or dietary requirements (if voluntarily shared).

  • Website usage data: IP address, browser type, cookies, and analytics information to improve website performance.

2. Use of Information

We use your data to:

  • Process and confirm reservations.

  • Communicate regarding your stay and retreat participation.

  • Ensure health, safety, and accessibility.

  • Maintain guest records in line with Portuguese law.

  • Improve our services and guest experience.

We do not sell your data. We only share information with:

  • Payment providers,

  • Booking platforms.

3. Lawful Basis for Processing (GDPR Compliance)

Under EU General Data Protection Regulation (GDPR), we process personal data on the following lawful bases:

  • Contractual necessity: to manage your booking and provide our services.

  • Legal obligations: to comply with local tax, guest registration, and safety laws.

  • Legitimate interests: to ensure property security, prevent fraud, and improve our services.

  • Consent: for optional communications such as newsletters or promotional offers (you may withdraw consent at any time).

4. Data Protection & Your Rights

We apply appropriate technical and organizational measures to secure your data. Your data is stored only as long as legally required.

As an EU data subject, you have the right to:

  • Access your data,

  • Rectify incorrect or incomplete data,

  • Erase your data (“right to be forgotten”),

  • Restrict or object to processing,

  • Data portability,

  • Withdraw consent (where applicable).

For any request, please contact us at: [Insert Contact Email].

If you believe your data rights are violated, you may also contact the Portuguese Data Protection Authority (CNPD).

5. Liability Waiver

5.1 General Waiver
 

By booking and staying at Crossdeira, you agree to use the property, amenities, and facilities at your own risk. This includes, but is not limited to:

  • Use of the outdoor gym and training facilities,

  • Participation in Functional Fitness, Hyrox, functional fitness, yoga, swimming, or other activities,

  • Use of the pool and surrounding areas.

Crossdeira, its owners, staff, and affiliates shall not be held liable for any:

  • Personal injury, accident, illness, or death,

  • Property loss, theft, or damage,

  • Any indirect or consequential damages during your stay.

5.2 Physical Activity & Health
 

Participation in physical activities is voluntary. Guests are responsible for ensuring they are medically fit and able to participate. Crossdeira does not provide medical supervision or emergency medical services. By participating, you confirm that:

  • You are in suitable physical condition,

  • You have consulted a physician if necessary,

  • You accept all risks associated with physical training and exercise.

5.3 Swimming Pool Use
 

Guests acknowledge that the pool is unsupervised. Swimming is entirely at your own risk. Diving is not permitted. Children must always be supervised by parents or guardians. Please note, the pool is only for swimmers. The use of the pool for non-swimmers is prohibited. 

5.4 Supervision of Minors
 

  • Children under the age of 18 must be supervised at all times by a responsible parent or guardian.

  • Parents and guardians assume full responsibility and liability for the safety, conduct, and wellbeing of minors.

  • Crossdeira is not responsible for accidents involving minors due to lack of supervision.

5.5 Personal Belongings

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Guests are responsible for their own valuables. Crossdeira accepts no liability for theft, damage, or loss of personal items inside or outside the property.

6. Waiver of legal disputes

By booking and using our services, you expressly waive any right to bring legal disputes before courts. Any claims or disputes shall be resolved exclusively through informal negotiation with Crossdeira.

7. Third-Party Services

Our website may contain links to third-party booking and payment platforms. We are not responsible for their privacy or liability practices.

8. Cookies & Website Analytics

Our website may use cookies to enhance browsing and analyze user behavior. You may disable cookies in your browser, though some features may be limited.

9. Changes to this Policy

We may update this Privacy Policy & Liability Waiver periodically. The latest version will always be available on our website.

10. Contact

For any questions about this Privacy Policy or Waiver:
Email: info@crossdeira.com
Phone: +351 922 224 333

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