Rental Agreement

General Terms and Rental Conditions

Alojamento Local Registration: 169364/AL

These General Terms and Rental Conditions apply to all direct bookings and stays at Crossdeira, a registered Alojamento Local holiday villa located in Arco da Calheta, Madeira, Portugal, under registration number 169364/AL (the “Villa”).

By confirming a booking, the lead guest (“Guest”) accepts these terms on behalf of all persons included in the reservation.

CHECK-IN / CHECK-OUT

Check-in: from 4:00 PM
Check-out: by 10:00 AM

We always try to accommodate earlier check-in or later check-out whenever the booking schedule and cleaning arrangements allow. However, this cannot be guaranteed unless confirmed in writing in advance.

Guests are kindly requested to provide their estimated arrival time before arrival.

Personal check-in can be arranged, and our concierge will be available to assist with arrival information, recommendations and additional services during the stay.

The Villa must be vacated by 10:00 AM on the day of departure unless a later departure has been confirmed in writing.

OCCUPANCY

Crossdeira may accommodate a maximum of 9 guests, unless otherwise agreed in writing.

The Villa provides:

  • Three double beds of approximately 180 cm width
  • One double bed of approximately 140 cm width
  • One single bed of approximately 90 cm width

Only guests included in the confirmed reservation may stay overnight at the Villa.

The Guest may not sublet, transfer or otherwise make the Villa available to third parties without prior written approval.

BOOKING AND PAYMENT

A 50% deposit is required to confirm the reservation.

The remaining 50% balance is due no later than 30 days before arrival.

For reservations made less than 30 days before arrival, the full rental amount is payable at the time of booking.

A reservation is considered confirmed only once the required payment has been received.

Any additional services booked separately, including private chefs, transportation, tours, personal training or other experiences, may be subject to separate payment and cancellation conditions.

CANCELLATION POLICY

Unless different cancellation conditions have been expressly confirmed for the individual reservation, the following cancellation policy applies:

  • Cancellation 3 months or more before arrival: 100% of the booking deposit will be refunded.
  • Cancellation between 2 and 3 months before arrival: 50% of the booking deposit will be refunded.
  • Cancellation 1 month or less before arrival: the booking deposit is non-refundable.
  • Cancellation less than 3 days before arrival or no-show: the full reservation amount remains payable.

Once a cancellation has been confirmed, Crossdeira reserves the right to immediately make the cancelled dates available to other guests.

Any agreed refund will be limited to amounts paid for the accommodation itself. Costs for flights, transportation, activities or other third-party services are not covered by Crossdeira.

Guests are strongly encouraged to obtain appropriate travel insurance.

DAMAGE DEPOSIT

A €500 damage deposit may be pre-authorised on the Guest's credit card before or at check-in.

The amount is not normally charged and will be released following departure after the Villa has been inspected.

Crossdeira reserves the right to deduct reasonable costs relating to:

  • Damage to the Villa, furniture, equipment or outdoor areas
  • Missing items
  • Excessive cleaning
  • Lost keys or access devices
  • Damage resulting from misuse of the pool, gym or other facilities
  • Any other costs caused by a breach of these rental conditions

Where the cost of damage exceeds the damage deposit, the Guest remains responsible for the additional amount.

CONDITION OF THE PROPERTY

The Villa is inspected before each arrival.

Guests are requested to notify Crossdeira or the concierge as soon as reasonably possible after check-in if they identify damage, missing items or another material issue.

If no issue is reported, the Villa will be considered to have been received in appropriate condition.

Any damage caused during the stay must be reported immediately.

TOWELS AND LINEN

Bed linen, shower towels and basic household linen are provided as part of the stay.

Guests are requested not to use indoor towels as pool, beach or cleaning towels where designated alternatives are provided.

For longer stays, additional cleaning and linen changes can be arranged upon request and may be subject to an additional fee.

CLEANING

Final cleaning is included unless otherwise stated in the individual booking.

Guests are not expected to professionally clean the Villa before departure. However, it should be left in a reasonable condition.

Before check-out, guests are kindly requested to:

  • Place rubbish in the appropriate bins
  • Leave dishes clean or place them in the dishwasher
  • Return furniture and equipment to their original locations
  • Remove personal belongings
  • Store gym equipment correctly after use

If the Villa is left exceptionally dirty or requires cleaning substantially beyond normal holiday use, an additional cleaning fee may be charged or deducted from the damage deposit.

NON-SMOKING POLICY

Smoking is strictly prohibited inside the Villa.

Smoking outdoors is permitted only where it does not create a fire risk or cause damage or nuisance.

Cigarette ends must be disposed of safely and must never be left in the garden, pool area or surrounding property.

INTERNET / WI-FI

Complimentary Wi-Fi is available throughout the Villa.

While Crossdeira makes reasonable efforts to provide reliable internet access, availability and speed may depend on external telecommunications providers.

Crossdeira cannot be held responsible for temporary interruptions or reduced internet performance resulting from circumstances outside its reasonable control.

Temporary internet interruptions do not normally entitle the Guest to a refund or reduction of the rental price.

AIR CONDITIONING

Air conditioning is available in the Villa.

Guests are requested to use the air-conditioning systems responsibly and to switch them off when leaving the property for extended periods.

Windows and exterior doors should normally remain closed while air conditioning is operating.

Crossdeira will arrange reasonable assistance should a technical issue occur but cannot guarantee uninterrupted operation where a failure results from circumstances outside its reasonable control.

SWIMMING POOL

The private swimming pool is provided exclusively for registered guests of Crossdeira.

Use of the swimming pool is entirely at the Guest's own risk.

The pool is intended for normal recreational swimming. Diving, dangerous jumping, running around the pool or other unsafe behaviour is not permitted.

Children must be supervised by a responsible adult at all times when using or being near the swimming pool.

The presence of a pool cover or other safety feature does not replace adult supervision.

Guests are responsible for determining whether they and the persons travelling with them are capable of safely using the swimming pool.

Crossdeira cannot accept responsibility for accidents, injuries or health issues resulting from inappropriate or negligent use of the pool.

Guests must follow any instructions relating to the pool, pool cover, filtration or other equipment.

GYM / TRAINING FACILITIES

Crossdeira provides private training facilities and equipment suitable for activities including strength training, Cross-Training, HYROX and ATHX-style training.

All use of the gym and training equipment is entirely at the Guest's own risk.

Guests are responsible for ensuring that:

  • They are physically capable of performing the chosen exercises
  • They understand how to use the relevant equipment safely
  • Children do not use equipment unsupervised
  • Weights and equipment are returned to their designated storage areas
  • Equipment is not used in a manner for which it was not designed

Crossdeira does not provide medical supervision and accepts no responsibility for injuries resulting from training, incorrect equipment use, excessive physical exertion or failure to follow appropriate safety precautions.

Private personal training, yoga or other coaching sessions may be arranged separately upon request.

OUTDOOR AREAS

Guests are welcome to use the terraces, garden, barbecue area, outdoor dining spaces, pool and training areas.

Madeira can occasionally experience strong winds and rapidly changing weather conditions.

Guests are therefore requested to secure or store outdoor cushions and other movable items when necessary and to follow any instructions provided by the concierge or property manager.

Barbecue equipment must be used responsibly and must never be left unattended while operating.

PARKING

Private parking is available at the property for up to approximately three cars.

Vehicles are parked at the Guest's own risk.

Guests must ensure that access gates and entrances remain clear and that vehicles are parked without obstructing neighbouring properties or public roads.

ACCESSIBILITY

Crossdeira includes accessibility features such as ramps and a ground-level bedroom with a private bathroom suitable for guests with reduced mobility.

Guests with specific accessibility requirements are encouraged to discuss their needs before arrival so that we can confirm whether the Villa and its facilities are suitable for their individual requirements.

CONCIERGE AND ADDITIONAL SERVICES

Crossdeira provides guests with access to a personal concierge who can assist with the organisation of their stay.

Upon request, we can help arrange services and experiences including:

  • Airport transfers and private drivers
  • Private chef experiences
  • Island tours
  • Hiking experiences
  • Canyoning and coasteering
  • Boat trips and whale watching
  • Paragliding
  • Golf
  • Padel
  • Personal training
  • Yoga
  • Restaurant recommendations and reservations
  • Other personalised experiences

These services are generally provided by independent third-party operators.

Crossdeira acts only as an intermediary when assisting guests with third-party services and is not responsible for the acts, omissions, cancellations, weather decisions, availability or performance of independent service providers.

Separate cancellation and payment conditions may apply to such services.

MAINTENANCE AND ACCESS

Guests should inform the concierge or property management as soon as possible if a technical or maintenance issue occurs during the stay.

Crossdeira will make reasonable efforts to resolve reported issues promptly.

Where reasonably necessary, guests agree to provide access to the Villa for maintenance personnel, technicians, pool maintenance, gardeners or other service providers.

Except in emergencies, we will endeavour to coordinate such access with the Guest in advance.

If a maintenance intervention is required as a direct result of misuse, negligence or damage caused by the Guest or another person in their party, the resulting costs may be charged to the Guest.

KEYS

Guests are responsible for all keys or access devices provided to them.

Loss of a key or access device may result in a charge of at least €50, or the actual cost of replacing keys, locks or access systems where this amount is higher.

HOUSE RULES

Crossdeira is a private holiday home in a residential environment.

Guests are therefore expected to treat the Villa, neighbouring properties and the surrounding community respectfully.

In particular:

  • No parties or events are permitted without prior written approval.
  • No pets are permitted unless expressly agreed in writing.
  • Smoking is prohibited inside the Villa.
  • Excessive noise, particularly during nighttime hours, must be avoided.
  • The Villa may not be used for commercial events, productions, gatherings or other purposes without prior written approval.
  • Furniture and equipment belonging to the Villa must not be removed from the property.
  • Gym and training equipment must be stored correctly after use.
  • Guests must take reasonable care of the property and its facilities.

Serious or repeated violations of these rules may result in termination of the stay without refund.

PERSONAL BELONGINGS

Guests remain responsible for their own personal belongings during their stay.

Crossdeira cannot accept responsibility for loss, theft or damage to personal belongings, valuables, vehicles or equipment except where liability cannot legally be excluded.

Guests are encouraged to secure valuable items appropriately and maintain adequate travel insurance.

LIABILITY

Crossdeira makes reasonable efforts to ensure that the description, photographs and information regarding the Villa accurately represent the accommodation and facilities.

Guests must report any material complaint or problem as soon as reasonably possible during the stay so that Crossdeira has an opportunity to investigate and resolve it.

Where reasonably possible, the Guest agrees to cooperate with Crossdeira and its representatives in attempting to resolve any reported issue.

A Guest who chooses to leave the Villa before the agreed check-out date without first providing Crossdeira with a reasonable opportunity to address the reported issue will not automatically be entitled to reimbursement for the unused portion of the stay.

Crossdeira shall not be responsible for events outside its reasonable control, including but not limited to weather conditions, utility interruptions, telecommunications outages, government restrictions, road closures or failures of third-party service providers.

Nothing in these Terms excludes liability where such liability cannot legally be excluded under applicable Portuguese law.

TEMPORARY HOLIDAY ACCOMMODATION

Crossdeira is operated as registered Alojamento Local accommodation under registration number 169364/AL and is provided solely as temporary holiday accommodation for the duration of the confirmed reservation.

The booking does not constitute the Guest's permanent residence, nor does it create any tenancy or right of occupation beyond the agreed booking period.

Guests must leave the property upon expiry or termination of the confirmed reservation.

NON-PAYMENT AND BREACH OF AGREEMENT

If an amount due under the reservation is not paid by the applicable due date, Crossdeira may request payment within a reasonable additional period.

If payment remains outstanding, Crossdeira reserves the right to cancel the reservation in accordance with the applicable cancellation conditions.

A material breach of these Terms, including serious damage to the property, unauthorised parties, unlawful activity or conduct presenting a significant risk to the Villa or other persons, may result in immediate termination of the stay.

Where a stay is terminated because of a material breach attributable to the Guest, no refund will normally be provided for the unused portion of the reservation.

GOVERNING LAW

These General Terms and Rental Conditions and the associated accommodation booking are subject to the applicable laws of Portugal.

Any mandatory consumer rights available to the Guest under applicable Portuguese or European Union law remain unaffected.

ACCEPTANCE OF TERMS

Payment of the booking deposit or confirmation of the reservation constitutes acceptance of these General Terms and Rental Conditions.

The lead Guest is responsible for ensuring that all other guests included in the reservation are informed of and comply with these conditions.